Table of Content
Resources & Dutch Gambling Legislation
Support from VBET Customer Service
Support from independent organizations
The Central Register for the Exclusion of Games of Chance (CRUKS)
How the Remote Gambling Act protects you
Tools to protect minors
Questions about resources or Dutch gambling legislation?
Resources & Dutch Gambling Legislation
Are you struggling with a gambling addiction, or do you know someone who is? Know that help is always available. Whether through our VBET Customer Support or one of the many support organizations in the Netherlands, there are people ready to assist you.
Read here what steps you can take if you’re facing a gambling problem.
Support from VBET Customer Service
If you notice that you're starting to lose control of your gambling behavior—or have already lost it—VBET Customer Service is here for you. Our team is trained to handle gambling-related issues with care. We speak to you in a confidential, empathetic, and solution-focused way—without judgment.
Together with you, we look at the steps needed to help you regain control of your gambling behavior in a responsible and structured way. This may include tightening your limits, suggesting a break, and/or offering advice on additional steps you can take.
Support from independent organizations
In the Netherlands, several organizations specialize in helping people with gambling addiction. This support is professional, anonymous, and free of charge. At these organizations, you can share your story and receive guidance in taking steps to overcome your addiction.
Leading organizations offering help for gambling addiction include:
- OpenOverGokken: This national support center offers help for gambling addiction and can refer you to assistance near you. OpenOverGokken also supports those who want to help someone close to them struggling with gambling. You can reach their professionals by Phone: 0800-24 000 22 (free), WhatsApp: 06-598 183 31, or Live chat via the website.
- AGOG: Through anonymous group meetings held at locations across the country, AGOG offers support to both gamblers and their loved ones. Find all locations and contact numbers on their website. They also offer a general free helpline: 0800-22 777 22
- Jellinek: With over 100 years of experience, Jellinek is a leading expert in (gambling) addiction. In addition to treatment programs, they offer a self-help app designed to help you independently manage your gambling behavior.
For free, no-obligation advice, call: 088-505 12 20
The Central Register for the Exclusion of Games of Chance (CRUKS)
If you are no longer able to control your gambling behavior, you can exclude yourself from all Dutch gambling websites, arcades, and casinos. During a set period (minimum of 6 months), you won’t be able to gamble with any licensed gambling providers in the Netherlands. You can register with CRUKS at: cruksregister.nl
Registering with CRUKS: How it works
Do you want to exclude yourself from Dutch gambling websites, casinos, and arcades? Follow these steps:
- Go to cruksregister.nl/Gokstop.
- Log in using your DigiD.
- Choose the exclusion period (minimum of 6 months).
- Review and confirm your details.
Note that your information will not be shared.
Important: CRUKS only excludes you from legal gambling providers in the Netherlands. There are still illegal providers active who pose an even greater risk to your health, as they do not comply with Dutch regulations. Here’s what you can do to prevent access to these providers as well:
- Gamban allows you to block online gambling providers worldwide. This prevents you from accessing sites outside the Netherlands. Note: this is a paid service.
- Betblocker.org is a non-profit organization that offers free software to block gambling websites globally.
- Contact your bank and request to block transactions to specific parties, such as gambling providers.
What happens after you register?
Once your CRUKS registration is complete, you will no longer be able to play on Dutch gambling websites. You will also be denied access to Dutch casinos and arcades.
If you are also using software to block international gambling platforms, you won’t be able to access illegal gambling sites either.
The exclusion period applies for the duration you’ve set. With CRUKS, this must be at least 6 months. You can extend this period later or during the exclusion, but once set, it cannot be shortened.
Excluding yourself from gambling is a strong first step toward regaining control over a gambling addiction—but it’s not the only one. Use the time during your exclusion to seek help and work on taking back control of your life. Reach out to one of the support organizations mentioned above.
How the Remote Gambling Act protects you
Since the legal online gambling market opened, the Remote Gambling Act has been in effect. This law outlines the responsibilities that online gambling providers, such as VBET, have toward players. Some key points are:
- Player verification – We are required to verify the identity and age of every new player. Only individuals aged 18 and older are allowed to play. Want to take part in certain promotions? Then you must be 24 years or older.
- Fair rules – Our games of chance come with clear rules that are easy for everyone to access. The odds of winning and the gameplay are fair. We also guarantee that all player winnings will be paid out.
- Duty of care – As an online gambling provider, we have a legal duty to protect our players. For example, we must verify whether players can afford their losses if they wish to deposit more than €700 per month (or €300 for players under 24).
We also take action to detect and address risky behavior, and all players are required to set limits that act as a safety net in case they lose control of their gambling. - Preventing fraud and crime – To combat money laundering and other criminal activities, we perform checks when there is reason to suspect suspicious behavior.
- Protecting young people – As mentioned earlier, you cannot register with VBET if you are under 18. In addition, we do everything within our power to ensure that our content does not reach minors. We encourage parents and others who are often around young people to take steps to prevent them from being exposed to gambling websites and games of chance.
Tools to protect minors
As mentioned earlier, we advise parents and others who are frequently around young people to ensure that minors are not exposed to games of chance. Gambling carries a risk of addiction, and that risk is even higher for young people and young adults, as their brains are still developing.
The law requires gambling providers to play a major role in keeping minors away from gambling platforms, and VBET takes this responsibility very seriously. We do everything on our end to ensure that minors cannot access our services. In addition, we strongly encourage all our players to take every possible precaution to prevent minors from using our platform.
Recommended tools and tips to prevent underage gambling
To minimize the risk of young people engaging in gambling, you can take several preventative measures:
- Secure your computer(s) and smartphone(s) with a password.
- Never leave a device unattended if it’s not locked.
- Keep login credentials for gambling websites and your bank private, and make sure no accounts are set to auto-login.
- Set up separate user profiles for minors and block access to specific websites using parental control tools such as Netnanny.com. This allows you to block gambling content, as well as other harmful material like pornography.
- Have open conversations with your children about gambling and the risks it carries.
Questions about resources or Dutch gambling legislation?
Do you have questions about something you’ve read on this page? Or are you looking for support to help you gain—or maintain—control over your gambling behavior? Get in touch with our Customer Service team.
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